Customer Reviews are not used in the calculation of BBB Rating. Once its in place, twist the handle to the right to tighten until it’s firmly attached. A cook who selects the Gem cookware loves products that centre around functionality and comfort. Generous with their time and resources, even giving me a donation for a teacher's gala I organize every year. Once there is enough room between the bolt and the handle, make sure the narrow part of the bolt is facing upwards, and gently slide it underneath the handle attachment of the pan. I want to join your sales team. Cooking with Gem is cooking with ease. EuroCAST is currently growing our team of dedicated, talented, and driven entreprenuers. https://www.youtube.com/watch?v=93xor3kbqzk&t=7s, Want to know where we are going to be in the future? Totally unresponsive customer service. From Monday to Thursday from 08:00 till 17:00 (CET) and on Friday from 08.00 till 16.00 (CET) +32 13 358600. Contact Us: 9AM -2 PM PST @ 1(888)788-EURO (3876) or. EUROCAST USA. Love the cookware. EuroCAST Cookware Professional Series is one of the fastest growing direct to consumer product companies in the cookware industry! Do not wash up again until after first cooking use. Contact Us: 9AM -2 PM PST @ 1(888)788-EURO (3876) or. Wipe the inside of the pan with a paper towel lightly dipped in olive oil and then gently heating over a low heat for a few minutes to ‘seal’ the oil to the surface. If you contact us outside of normal business hours, we will contact you most often the next day. 3. Bought it for my wife and picked up a wok to go with it that is about as light as a bubble. I love the larger skillets for cooking eggs, or making toasted cheese, etc. The order confirmation email you received serves as proof of your warranty. BBB Reports On. Do you agree with BergHOFF Eurocast Cookware’s star rating? How do I get a replacement? Use a lid on your frying pan if you have one - this helps to retain moisture and makes the egg so much tastier. Contact Us: 9AM -2 PM PST @ 1(888)788-EURO (3876) or. You can also find us on our Facebook page at http://www.facebook.com/eurocastcookware, which is frequented by our staff even after business hours (although that depends on a number of factors, like holidays, travel, and other work we're asking our team to do!). Updated. 5.0 out of 5 stars Loving my new Berghoff / Eurocast cookware and all of the goodies that came with it. We have the venues and the largest channels in the world. EuroCAST Cookware Professional Series is the fastest growing cookware company in North America! Responsible for set up and breakdown of autonomous 10 day long sales presentations in Sam's Club's, selling Eurocast Cookware. From here, the process could go one of two ways: If the defect is a result of a manufacturing error AND reported within two (2) years from your purchase date, we will ship you a new replacement. We pride ourselves in building people. Yes, unlike cast iron, the EuroCAST pans can be washed with soap and water, and as you saw in the demonstration, they are extremely easy to clean. Support@EuroCASTCookware.com She loves them! And my wife is kinda picky, so if she likes them you will too. What temperature can I use these in the oven? Support@EuroCASTCookware.com 1.0 out of 5 stars Poor customer service Reviewed in the United States on October 5, 2019 I purchased over $1,000 worth of this cookware and had no problems for over a year when one of the pans surface started popping up. ... BBB does not endorse any product, service or business. When your sales agent took your information and put it into our system, it automatically registered and activated your warranty. Find out what works well at EuroCAST Cookware from the people who know best. With a proprietary ceramic blend cooking surface and ferrous bottom plate, heat is distributed quickly and evenly and can … If you contact us outside of normal business hours, we will contact you most often the next day. Twist the handle to the left to unscrew the gravity bolt from the rest of the handle. Why would we ask for any less when it comes to adding people to our staff? Your warranty is registered at the time of purchase. Do you agree with BergHOFF Eurocast Cookware's TrustScore? How can I get a replacement. No cost, which I appreciate given that it wasn't cheap. Self-motivated, detailed-oriented, ability to "read" customers and strong customer service skills. Something in my order was broken or defective. I love the culture at euroCAST. and find our road show schedule under the Locate Us tab. The pans themselves can go up to 500 degrees, lids up to 400. There is a YouTube video explaining how to do this in case a visual aid is needed. While the cookware is durable enough to withstand a dishwasher cycle, doing so will void the warranty. What do I do? Compare pay for popular roles and read about the team’s work-life balance. Click on the state you are interested in, and a list will come up of all the scheduled Sam's Clubs, special events and military bases we will be at. EuroCAST by BergHOFF Gourmet Set with 3 Lids | Ceramic and Titanium Cooking Surface | … Check out what 76 people have written so far, and share your own experience. Fantastic customer service Fantastic customer service, Marina couldn’t have done more to help, pans arrived 24 hours after ordering. If you'd like to speak with a customer service representative, please support@eurocastcookware.com or call 888-788-EURO to speak with a member of our support team, and we will be happy to assist you. BergHOFF Eurocast pans are very thick, for best results with something like an egg, turn the heat right down - you don't need to cook on a high heat with this cookware. Reviewed in the United States on August 12, 2020 $150 is certainly a higher price for a 11-inch pan and a two-year warranty is almost the minimum offering on the market. How do I get a replacement? Informing, educating, … I want to join your sales team. I just broke my lid (cover). If you'd like to speak with a customer service representative, please support@eurocastcookware.com or call 888-788-EURO to speak with a member of our support team, and we will be happy to assist you. These are brilliant, versatile and easy to clean, cooks quickly and very efficiently. One of the lightest cast pans on the market, it’s heavy-duty construction stands up to constant and rigorous use without warping and chipping. Convenient features such as the light materials, the multi-layered non-stick coating, the energy-efficient bottom and detachable handles are part of the Gem identity and make this line a pleasure to cook with. | Read 61-80 Reviews out of 76. Voice your opinion today and hear what 76 customers have already said. Customer Service. Had a problem with one of the pans, but customer service replaced it in a jiffy. Can I put the pans in the dishwasher? We back that up with the cookware industry's best warranty. Something in my order was broken or defective. Eurocast by Berghoff is a premium cookware line featuring an eco-friendly and toxin-free non-stick cooking surface. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. What do I do? Yes, unlike cast iron, the EuroCAST pans can be washed with soap and water, and as you saw in the demonstration, they are extremely easy to clean. ... EuroCAST Cookware Sales Expert, Consultant, Brand Ambassador, Entrepreneuer. How can I get a replacement? I just broke my lid (cover). Our customer service team will review your warranty claim, attachments and respond within 24 hours. http://www.facebook.com/eurocastcookware. EUROCAST USA. Go to. Support@EuroCASTCookware.com EUROCAST USA. Enjoy Cookware only at the price of $149.99 at EuroCAST. Definitely good value, had one set … It starts with a great product and a proven history. They lift you up professionally, personally & financially. ... EuroCAST provides customers with a very comprehensive consulting service. I am supported at every level, from customer service to advanced training provided personally by the executive team. Customer Service has also been outstanding as I did break a lid, probably my fault, but put it on a hot pot after the water had come to a boil and it broke. Uncover why EuroCAST Cookware …